Returns & Exchange

You can ask for a return or an exchange within 7 days of the delivery date. The item must be unused and unwashed, with its tags and original packaging intact.

Raise the request from My Orders or call us. Once approved, we arrange a courier pickup where the service is available. If it is not, we will ask you to post it and reimburse the postage.

Wrong size is the most common reason people write to us, and an exchange is usually faster than a return. If the size you want is in stock, we ship it as soon as the original is picked up.

If it is out of stock, we will tell you straight away and process a refund instead rather than making you wait.

• Nose pins and similar items, for hygiene reasons. This is stated on the product page before you buy.
• Items that have been worn, washed, altered or damaged after delivery.
• Items returned without tags or original packaging.
• Requests raised after the 7-day window has closed.

If a piece arrives broken, or you receive something different from what you ordered, that is on us. Send photos on WhatsApp within 48 hours of delivery and we will replace it or refund you in full — including any delivery charge you paid.

Please keep the packaging until it is settled; the courier sometimes asks for it.

• Once the returned item reaches us we check it within 1–2 working days and approve the refund.
• We initiate it within 1–3 working days, and your bank posts it within about 3–7 working days after that.
• The money goes back to the method you paid with. Cash-on-delivery orders are refunded by bank transfer to an account in your name.
• Delivery charges are refunded only when the return is because of our error.

Cancellations, failed payments and the full refund timeline are set out in the Refund & Cancellation Policy.

1 gram gold jewellery is returnable within the same 7-day window, provided the piece is unworn and in its pouch. Because these pieces are gold-plated rather than solid gold, they cannot be exchanged against gold value or bought back by weight.

Nose pins are excluded entirely, for hygiene reasons, unless they arrive damaged or are not what you ordered. That is the only category we cannot take back.