Refund & Cancellation Policy

You can cancel any order yourself from My Orders at any point before it is dispatched. No reason is needed and nothing is deducted.

Once an order has been handed to the courier it cannot be cancelled, because it is no longer with us. You can refuse it at the door, or accept it and raise a return under the returns policy.

We may cancel an order ourselves if an item turns out to be out of stock, if a price was listed incorrectly, or if the delivery address is not serviceable. If that happens you are refunded in full, including any delivery charge, and we will tell you why.

• You cancelled before dispatch — refunded in full, including delivery charges.
• We cancelled the order for any reason — refunded in full, including delivery charges.
• You returned an item within 7 days and it passed our check — refunded for the item.
• The item arrived damaged, faulty, or was not what you ordered — refunded in full, including what you paid for delivery, and we pay for the return pickup.
• A payment was taken but the order did not go through — refunded automatically, without you having to ask.

• the ₹49 cash-on-delivery handling fee, once an order has been dispatched
• shipping charges on an order returned for reasons other than damage or a wrong item

Items that cannot be returned at all are listed in the returns policy. In short: anything worn, altered, washed or damaged after delivery, anything without its tags and packaging, and pierced jewellery for hygiene reasons.

For a cancellation before dispatch the clock starts immediately. For a return it starts when the item reaches us, because we have to see it before we can approve it.

1. 1–2 working daysWe check the returned item and approve the refund.
2. 1–3 working daysWe initiate the refund and send you a confirmation.
3. 3–7 working daysYour bank or card issuer posts it to your account.

So a returned item is usually settled within 5–12 working days of reaching us. The last step is the bank's, not ours — once we have initiated a refund we cannot make it arrive faster, but we can show you the reference number if you ask.

To be confirmed by Sree Collections: these three windows against what your payment gateway and bank actually deliver in practice. They are written as ranges deliberately; a single optimistic number is the fastest way to turn a refund into a complaint.

Prepaid orders — UPI, card, net banking or wallet — are refunded to the same account or card you paid from. We cannot send a prepaid refund anywhere else, and you do not need to share bank details with us.

Cash-on-delivery orders are refunded by bank transfer (NEFT/IMPS) to an account in the customer's name. We will ask for the account number, IFSC and account holder name once the return is approved. The account must be in the name of the person who placed the order.

We will never ask for your card PIN, CVV, UPI PIN or an OTP to process a refund. A refund never requires a PIN. Anyone who asks you for one while claiming to be from Sree Collections is attempting fraud — please tell us if that happens.

If money left your account but the order did not appear, the payment was almost certainly authorised but not captured. Banks release these automatically, usually within 3–7 working days, and no order is created so nothing is shipped.

If it has been longer than that, contact us with the amount, the date and the reference from your bank statement and we will trace it with the gateway. You do not need an order number — if no order was created there will not be one.

A refund on 1 gram gold jewellery is a refund of the price you paid, in rupees. It is not linked to the gold rate on any date and does not change if the rate moves, because the piece is gold-covered and is not sold by gold weight.

For the same reason we do not offer buy-back, exchange against gold value, or any gold-savings or instalment scheme. If you want a piece you can exchange against gold value, you want hallmarked solid gold, and this is not that.

Nose pins cannot be returned or refunded at all, for hygiene reasons, unless they arrive damaged or are not what you ordered.

Contact us on +91 84449 24444 or support@sreecollections.net with your order number. If we have already initiated the refund we will give you the reference number, which your bank can trace.

If that does not resolve it, our grievance redressal process sets out who to escalate to and the timelines we are bound by.

Free delivery applies above ₹999. Where a delivery charge of ₹79 was paid, it is refunded only in the cases listed above.